Send the URL, visible error, first known failure time and recent changes. Say whether all visitors or only some are affected and whether admin access still works. Do not share passwords, recovery codes or full database exports through the request form. Access transfer is arranged separately after the team confirms the next step.
What to check
- Capture the error and note your timezone.
- Avoid repeated restarts or deletion before preserving evidence.
- Keep the owner and hosting contact available for recovery decisions.