Maintenance keeps an existing site dependable: updates, tested backups, monitoring and agreed edits. Specify how requests are prioritised, who receives alerts and which work is included. Hosting uptime, human support availability and incident response are different commitments; define each separately rather than assuming round-the-clock cover.
What to check
- List included tasks and excluded project work.
- Agree support hours, response targets and escalation.
- Review backups, incidents and recurring fees regularly.